Hotel Policies

ADULTS-ONLY PROPERTY

Onsen Hotel and Spa was developed for an adult clientele seeking a tranquil atmosphere and is therefore unsuitable for children under 21 years old.

CHECK-IN AND CHECK-OUT TIME

Check-in is at 3:00 pm and check-out is before 11:00 am. Early check-in and late check-out fees of $50 apply. 

GUARANTEE POLICY

All reservations must be guaranteed with a valid credit card at the time of booking. A $100 security deposit will be held upon check in, for incidentals.

CANCELLATION / MODIFICATION POLICY

Cancellation and modification policies depend on the hotel rate booked. Please check our rate policy for more information.

PARKING

Parking is free.

Early Departure Policy

Early departures will be charged for the full amount of original reservation.

PET POLICY

Pet fee is $25/night. A maximum of 2 well-behaved pets are allowed per room with a total limit of 40lbs. Only dogs are allowed. No other pets are permitted and they can’t be left alone in the room. 

BREAKFAST

Enjoy a complimentary continental breakfast for 2.

CONCIERGE HOURS

Our lobby is open every day from 7am to 10:30pm. 

OCCUPANCY AND LOCAL TAX

Transient Occupancy Tax of 14.695% is charged on the room rate only. 

GUEST IDENTIFICATION REQUIRED

Guests will be required to present a valid credit card and government issued identification at check-in that matches the guest name on the reservation. If you are using a company or other party’s credit card, an authorization form is required and must be on file at time of check-in.

ACCESSIBILITY

We offer ADA compliant rooms. If needed, please ensure it is requested at the time of reservation.

SMOKE-FREE

We are a 100% smoke-free property. Smoking is not allowed in any guest-room, deck, balcony or public areas. If smoking occurs, there will be a $250 cleaning fee per night charged to your credit card.

HOUSEKEEPING

Our housekeeping staff will enter daily for stay-over guests (more than one night) to freshen bathrooms, empty trash cans and make the bed. If the “Do Not Disturb” sign is on the door, you will not receive housekeeping service. If any additional amenities are needed, please contact the front desk.